How to Raise an IT Support Request at Brandix

Facing issues with your laptop, desktop, or software applications? Here's how you can raise a support ticket with the Brandix IT Support Desk for quick resolution.

Steps to Raise a Ticket:

1. Log in to the Brandix IT Help Center at z3n-brandixdemo.zendesk.com.
2. Click on “Submit a Request” from the top menu.
3. Fill in the required fields:
   • Category: Hardware / Software / Network / Other
   • Device Type: Laptop / Desktop / Thin Client / Other
   • Issue Summary: (e.g., “Laptop not booting”, “Outlook crashing”)
   • Detailed Description: Include steps to reproduce the issue and any error messages.
   • Location: India / Sri Lanka / US
   • Urgency Level: Low / Medium / High / Critical
4. Attach relevant screenshots or documents, if applicable.
5. Click “Submit” to create the request.