Requesting Hardware Support (Laptop/Desktop Issues)

If you’re facing issues with your Brandix-issued hardware, follow the steps below to request assistance or repairs.

When to Raise a Hardware Ticket:

• Laptop/desktop not booting
• Display issues (e.g., flickering, blank screen)
• Battery or charging problems
• Hardware damage (e.g., cracked screen, keyboard not working)

Steps to Raise a Hardware Request:

1. Log in to z3n-brandixdemo.zendesk.com/hc/en-us.
2. Select “Submit a Request” > Hardware Support.
3. Fill in:
   • Device Serial Number (found on bottom panel or via IT asset tag)
   • Location (India, Sri Lanka, or US)
   • Issue Description
   • Photos of physical damage, if applicable
4. Choose Urgency Level
   • Critical: Device is unusable
   • Medium: Issue impacts work but has a workaround
   • Low: Cosmetic or minor issue

What Happens Next:

• Our support team will review and assign a technician within 1 business day.
• For urgent requests, on-site visits or remote diagnostics will be prioritized.